Terms of Service

1. What we sell

Snow Media Entertainment (“Snow Media”, “we”, “us”) sells access to third-party streaming services — including DreamStreams, VibezTV and PLEX — along with pre-configured streaming devices, device-plus-service bundles, and accessories.

Streaming content, channel line-ups, catalogues and uptime are supplied by third-party providers. They can change, be reorganised, or become temporarily unavailable without notice. We work quickly to resolve outages but cannot guarantee uninterrupted service or the continued availability of any specific channel, event or title.

2. Accounts and acceptable use

You may buy as a guest or create a member account. You are responsible for keeping your credentials private and for all activity that happens under your account or the streaming credentials we issue to you.

Access is licensed for personal, household use only. Sharing credentials outside your household, reselling or sublicensing access, exceeding the number of connections included in your plan, using the service commercially, attempting to reverse engineer devices or apps, redistributing or recording content, or interfering with other members’ access may result in suspension or termination without refund.

You must be at least 18 years old, or have the permission of a parent or guardian, to purchase.

3. Subscription terms and renewals

Subscriptions are prepaid for the term you select (for example one month or twelve months). They do not currently auto-renew and no card or wallet is stored for future charges.

Before your term ends we will send a renewal reminder to the email on your order so you can choose to continue. If you do not renew, access ends when the paid term expires.

Credentials and setup instructions are delivered by email after payment is confirmed. Please add support@snowmediaent.com to your contacts so those messages are not filtered.

4. Pre-orders

Some devices are offered as pre-orders while stock is inbound. Pre-orders are charged at the time you place the order and ship as soon as stock lands. Estimated arrival windows are estimates, not guarantees.

You may cancel an unshipped pre-order for a full refund at any time before it ships by emailing support@snowmediaent.com.

5. Pricing, discounts and payment

Prices are shown in US dollars and are due in full before activation or shipment. Prices, bundle structures and promotions are subject to change at any time; the price shown at the time you complete checkout is the price that applies to that order.

Returning-customer pricing and other discounts are offered at our discretion, may require us to verify your prior purchase history, and may be withdrawn or changed at any time.

We accept PayPal and selected cryptocurrencies. Crypto payments are final once confirmed on-chain and are credited when we verify the transaction. Any taxes or processing fees, where applicable, are shown before you pay.

6. Rewards points and referrals

Member accounts can earn rewards points and referral credit. Points and referral rewards have no cash value, cannot be sold or transferred, and may expire or be reversed if the underlying order is refunded, charged back or found to be fraudulent.

Guest orders do not earn points. Creating an account with the same email address you used at checkout links your past orders to that account going forward.

We may change reward rates, referral terms or the program itself with notice on this site.

7. Refunds, hardware and warranty

Digital subscriptions are non-refundable once credentials have been issued, except where we are unable to deliver the service. If something is not working, contact support first — most issues are fixable.

Hardware may be returned unopened within 14 days of delivery. Contact support before shipping anything back so we can authorise the return.

Devices are covered by the manufacturer’s warranty, which we pass through to you. We are a reseller of that hardware and do not provide an additional or extended warranty of our own unless stated in writing at the time of purchase.

8. Communications and live chat

By purchasing, you agree to receive transactional email such as invoices, delivery updates and renewal reminders. Marketing email is separate and every marketing message includes a one-click unsubscribe link.

Live chat on this site is provided for support. Please do not send payment card numbers, passwords or other sensitive credentials through chat.

9. Disclaimers and limitation of liability

Services and hardware are provided “as is” and “as available” to the fullest extent permitted by law. We disclaim implied warranties of merchantability and fitness for a particular purpose.

To the maximum extent permitted by law, Snow Media is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill. Our total liability arising out of or relating to your use of our services is limited to the amount you paid us for the order giving rise to the claim in the twelve months before the claim.

Nothing in these terms limits liability that cannot lawfully be limited.

10. Governing law

These terms are governed by the laws of the State of California, without regard to conflict-of-law rules. You and Snow Media agree to the exclusive jurisdiction of the state and federal courts located in California for any dispute that is not otherwise resolved.

11. Changes to these terms

We may update these terms as the business evolves. The “Last updated” date above reflects the current version. Continued use of your membership or a new purchase after an update means you accept the revised terms.

12. Contact

Questions about these terms? Email support@snowmediaent.com or use the live chat on this site, and our team will get back to you.